Retail: Kogan is more expensive after dealing with return issues which are very common for this online only store. Noting it specializes in cheapies.
You may think that buying from Kogan's online store in Australia is wise because you can get some low priced bargains. When all of the pitfalls are considered it is obvious that purchasing goods from Kogan is more expensive than getting similar goods from nearby retailers, even if they are $50.00 more expensive. And that is all there is in it, say for a new laptop for example. Note shipping cost!
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| Go on, throw your cheap trash Ruslan! |
If you get a faulty product from Kogan the company will make it extremely difficult to solve the problem. They will not under any circumstances give a refund even though Australian consumer law is broken in the process. They will insist that you pay the return freight cost with expensive tracking that will cost you at least $60 for a wonky laptop.
The best option is to pay with PayPal, always! This is because PayPal has control over Kogan's bank account and can repay mistreated consumers whether Kogan says yeah or nay. You can also take Kogan to the Small Claims Tribunal.
Furthermore, The company blatantly lies in its advertising. There is no way the computers they sell will last 10 hours on a battery charge - they have the same specs as those with a 4 hour life in other stores. If you set the display to full brightness, Kogan's factory settings override it and set it to dull down when you unplug the power lead. The screen is so dark it is unusable for any computer work.
An official complaint is ongoing with the Australian Competition and Consumer Commission (ACCC) to make Kogan behave more appropriately to Australian consumers. Why should trustworthy buyers have to put up with being taken for a ride by this self-proclaimed "greatest gift to Australia" artist? I do not want to get personal, but I have an artist of a different type in mind!w
◆ Retail by Ty Buchanan ◆
Australian Blog
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