Showing posts with label consumer. Show all posts
Showing posts with label consumer. Show all posts

Firms attempt to Circumvent Australian Consumer Laws

This country has longer "proving" times for consumers. It means that a product must do what it expected to do for longer than in other countries. The public is well protected here.

Fisher & Paykel a New Zealand company recently lost a court battle because it did not exchange faulty goods. Clearly, businesses do not like the protection laws. It is not only foreign firms like Apple that are ignoring or trying to circumvent Australian consumer laws. Harvey Norman, a large chain of franchises, has had five of its stores fined for not abiding by the law.

Companies continue to fight to the High Court where all cases so far have been lost. The law is very clear - a product must serve its primary function for a decent period of time. If it doesn't, a refund or exchange for a new item must be given.

Because firms are wasting court time the fines are increasing. They have reached $32,000. Besides the fines, stores are ordered to display signs setting out consumer rights and staff must do a compliance program.
Business by Ty Buchanan
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Couriers Do Not Deliver

The quality of customer service is getting worse. Being left on the phone while the answering device takes a break is common. Being told they will fix it later when you inform the bank that the ATM is not working is also the usual way of things. Having no one on checkout duty at a supermarket is another complaint.

Another "con" doing the rounds is couriers not delivering parcels. On many occasions they don't even leave a contact number on your phone. They just leave you waiting. You eventually find a contact number and they tell you they couldn't find the address, when normal mail deliveries continue with no problems. They are lying - they haven't been out. Think of the money they are pocketing by not sending someone out.

It is easy for them to tell you to pick it up at the office, but what about the inconvenience and cost of taking a day off work to pick up a parcel? Putting it bluntly - they are stealing! They have already been paid to provide a service, usually by you when you pay for post and packaging.

As long as people accept this and do nothing this con will continue and get worse. Complain through your consumer affairs or fair trading body.
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Danger From HIgh Salt Intake Is Overstated

Salt will kill you. That it is the idea we are all expected to accept, but there is no real proof that this is the case. No research has indicated that a high salt diet increases blood pressure. Indeed, a century ago Africans would travel a thousand miles to get it. Salt is essential for life.

Consumption 50 percent higher than the recommended level is nothing to worry about, considering it is only a "guesstimate" anyway. High blood pressure has increased in the community despite salt intake remaining about the same per person for 40 years.

Like a tax on fast food will not stop people from buying take away, so campaigns to reduce salt intake will not make people consume less. If manufacturers of processed food take salt out of their products consumers will not buy their products. Salt definitely improves flavor.
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