Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Telstra is a Ruthless Monopoly

Telstra is claiming to have boosted mobile network speed to 450Mbps over LTE. Technological improvement is a good thing, but it should get its house in order first. About every three days one cannot access account details notably broadband usage. Customer service is disgraceful.

One thing that stands out about Telstra is that sales and payment web pages are "never" down. Even a child can see its priorities are on making money not providing a decent service that customers overpay for. It is about to bring out new packages at higher prices. Its monopoly is all-consuming. Telstra can do what it likes.

Increasing mobile speed by three means increased charges for consumers. There is no doubt about this. Furthermore, faster broadband means allocated usage will be used up much sooner so Telstrs will gain there as well. With more users not using PCs multiple channel broadband data flow means greater profit.

The overall deal for Telstra is more money not customer benefit. Demand for mobile broadband is booming as people want to use the Internet on-the-go. Believing that Telstra is doing this improvement for consumers is rubbish. It is a profit making company with a monopoly. Like all monopolies it misuses that power.
Technology by Ty Buchanan

SUPERCHEAP AUTO Breaks Product Return Laws

Having a blog means information is sent to you from many sources. The following story should interest you.

So SuperCheap is a trustworthy chain of stores selling automotive products and it honors prevailing return of faulty goods laws. Think again. They do not refund money on faulty products.

A customer purchased an electrical item in a completely sealed box. When he got home he opened the box and assembled the item. He was shocked to discover that he had to go back and buy an accessory made by the item's maker in order for the machine to run. This is an offense in itself.  To make things worse the product didn't work with the new add-on.

In the legal case of Fisher and Paykel versus the Australian High Court in regard to breaches of warranty obligations, the judge found against Fisher and Paykel. The judge said that items must be complete and work straight out of the box with no further purchases necessary. Furthermore, any electrical product that plugs into a household electricity supply must work for at least FOUR years. If it doesn't the customer has to be given a refund - not an exchange, a refund.

When you buy an electrical appliance from any store it is not necessary to fork out money for extra warranties supposedly covering the next four years because it is already covered by law.

Now let us get back to the real issue: SuperCheap not abiding by faulty product laws. The customer took the faulty good back to the SuperCheap store where he bought it. He informed the shop assistant, namely, "Dee" that the item was faulty and SuperCheap should not sell products that are incomplete. Dee obviously did not like the truth, so she said she had the authority to refuse a refund and in this case the faulty item was pushed back and the customer was told to go on his way. She did not even look at the receipt. This consumer now has a new machine that does not work and the money spent on the extra accessory was wasted.

Clearly, something has to be done about this. The consumer is pursuing the case through the Office of Fair Trading and the ACCC. Justice has to be done here. It may only be a minor item but it is important that stores strictly abide by existing trading laws. People put in positions of authority to oversee returned items must be taught what the laws are, They do not have the legal right to override the law as Dee did in this case.
Law by Ty Buchanan
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Couriers Do Not Deliver

The quality of customer service is getting worse. Being left on the phone while the answering device takes a break is common. Being told they will fix it later when you inform the bank that the ATM is not working is also the usual way of things. Having no one on checkout duty at a supermarket is another complaint.

Another "con" doing the rounds is couriers not delivering parcels. On many occasions they don't even leave a contact number on your phone. They just leave you waiting. You eventually find a contact number and they tell you they couldn't find the address, when normal mail deliveries continue with no problems. They are lying - they haven't been out. Think of the money they are pocketing by not sending someone out.

It is easy for them to tell you to pick it up at the office, but what about the inconvenience and cost of taking a day off work to pick up a parcel? Putting it bluntly - they are stealing! They have already been paid to provide a service, usually by you when you pay for post and packaging.

As long as people accept this and do nothing this con will continue and get worse. Complain through your consumer affairs or fair trading body.
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