I received a disturbing email. I have checked the names of persons involved and the facts.
A motor car was taken into Absolute Mechanical, Beerburrum Road, Caboolture, Queensland for the air conditioning to be repaired. The business was off to a bad start by replacing two items in the air conditioning system that were already working perfectly. They couldn't understand why the system was still leaking badly. They then proceeded to remove the dash to test the evaporator. Removal of the dash was unnecessary because the evaporator can easily be checked for leaks by dying the gas, re-gassing and looking up from underneath the vehicle with the car on a hoist. After determining that the evaporator was indeed leaking they decided, "Oh heck we'll stop here the job is too tough." At no stage did the customer tell them not to continue.
In hindsight they were incapable of doing the job and should not have taken it on in the first place. They were very capable, however, of handing out the bill even though the air conditioning had not been repaired.
Not satisfied with their complete failure to complete the job they did the following damage to the car out of pure vindictiveness:
1) Intentionally smashed conduits, clips, globes and strengthening plastic inside the dash. 2) Cracked the dash fascia. 3) Discarded the boot opening relay because they broke the boot opening button inside the glove compartment; if the relay had been in position the boot would have been permanently open. 4) broke the illumination globe inside the radio.
On entering the office to pick up the vehicle the Proprietor set upon the 87 year lady beating her to the ground. She had to be taken to hospital for treatment. No action was taken because there was no "independent" witness. A relative was there but obviously his testimony didn't count. It seems to get action one has to get a complete stranger to come in from off the street to witness what goes on in a business office.
Claiming through Queensland Civil and Administrative Tribunal (QCAT) is too complicated and stressful for the lady whose health has deteriorated. This case shows how the public is at the mercy of predatory businesses.